Last updated: October 24, 2025
We're straight-up honest about how we handle your info here at the shop. This ain't some corporate mumbo-jumbo - we actually care about keeping your data safe.
Look, we get it - privacy policies are usually boring as hell. But here's the deal: when you bring your rig to Blight Forge Eternal, we're gonna need some basic info to keep things running smooth. We're talkin' contact details, vehicle specs, service history - that kinda stuff.
We've been wrenching on heavy-duty trucks for years, and we treat your personal info the same way we treat your engine - with respect and proper care. No shady business, no selling your data to some random marketing company. Just honest work and honest dealings.
Bottom line: We collect what we need to fix your truck right, keep it secure, and don't mess around with it beyond that.
We don't dig around for stuff we don't need. If it ain't relevant to fixing or maintaining your truck, we're not collecting it.
Here's where your info goes and why we need it:
We use your contact and vehicle info to schedule appointments, order the right parts, perform diagnostics, and keep track of what's been done to your truck. Pretty straightforward shop stuff.
Gotta process payments, send invoices, handle warranty claims. Standard business operations - nothing fancy.
We'll reach out about your service appointments, let you know when parts arrive, give you updates on repairs, and maybe send reminders for maintenance intervals. We're not gonna spam you with junk.
We analyze service patterns to stock the right parts, figure out common issues with certain models, and generally get better at what we do. Your feedback helps us level up our game.
Sometimes we gotta keep records for warranty purposes, insurance claims, or if there's ever a dispute. It's just covering our bases and yours.
We're pretty tight-lipped about your info, but there are a few situations where we might need to share it:
When we're ordering specialized parts or dealing with warranty stuff, we might need to share vehicle specs and your contact info with suppliers. They need to know what truck they're sending parts for.
Your payment details go through secure processors like Stripe or Square. We don't actually store your full credit card numbers on our systems - that's way above our pay grade and we let the professionals handle it.
If you're filing a claim for repairs, we'll share service records and damage reports with your insurance company. Can't really avoid that one.
Occasionally we work with specialists - like if we need a custom fabrication shop for exhaust work or an electrical guru for complex diagnostics. We'll only share what's relevant to the job.
If the law says we gotta hand over info (court order, government request, etc.), we'll comply. But we're not volunteers - they'd need proper documentation.
Yeah, we use cookies. Not the delicious kind, unfortunately - the digital ones that help our website work better.
These keep the site functioning - remembering your preferences, keeping you logged in if you've got an account, that sorta thing. Can't really turn these off without breaking the site.
We use basic analytics to see which pages folks visit, how long they stick around, what devices they're using. Helps us figure out if our site's actually useful or if we need to fix something. We're using Google Analytics but with IP anonymization turned on.
Most browsers let you block cookies if you want. Just know that some parts of the site might not work as smoothly. You can usually find cookie settings in your browser preferences.
We're not doing any weird tracking stuff or following you around the internet. We just wanna know if our website's doing its job.
We take security seriously - same way we take safety seriously when we're under a 10-ton truck. Here's what we do:
All your personal data's encrypted on our servers. It's locked up tighter than a torque-spec bolt.
Only authorized staff can access customer data, and only when they need it for their job.
Our website uses SSL encryption (that's the little lock in your browser). Your data's protected in transit.
We backup everything regularly so we don't lose your service history if something goes sideways.
This is YOUR data, and you've got rights when it comes to how we handle it. Here's what you can do:
Wanna see what info we've got on file for you? Just ask. We'll send you a copy of your personal data and service records. Might take us a few days to pull it together, but we'll get it to you.
If something's wrong or outdated, let us know and we'll fix it. Got a new phone number? Changed addresses? We'll update our records.
Want us to delete your data? We can do that, with a couple caveats - we gotta keep some stuff for legal reasons (like tax records and warranty documentation), but we'll wipe everything else we're allowed to.
If you don't wanna receive our service reminders or promotional emails, there's an unsubscribe link in every message. Or just tell us directly and we'll take you off the list. No hard feelings.
Under Canadian privacy law (PIPEDA), you can request your data in a format that you can take somewhere else. We'll provide it in a common format like PDF or CSV.
Just reach out to us directly:
We don't hoard data forever. Here's our general timeline:
After the retention period's up, we securely delete or anonymize the data so it can't be traced back to you.
If you've got questions about this privacy policy or how we're handling your data, don't hesitate to reach out. We're real people and we'll give you straight answers.
2847 Industrial Parkway East, Unit 12
Brampton, ON L6S 6G4
(416) 555-8947
Mon-Fri: 7AM - 6PM
Sat: 8AM - 2PM
service@blightforgeeternal.info
We typically respond within 24 hours during business days